Step 1
Response within 1–2 business days
We respond within 1–2 business days with follow-up questions or an initial assessment. You quickly know whether your suggestion is feasible.
Missing something in the PIM? Tell us.
Feature Request.
Which feature would make your daily work with PIM for Shopware easier? Describe your problem and wish — we review every suggestion and respond typically within two business days.
Your suggestion
Tell us about it.
Fill out the form and click Submit suggestion — we receive your message directly in our inbox and respond typically within two business days.
Thanks for your suggestion!
We received your request and will get back to you within two business days. A confirmation has been sent to the email address you provided.
Back to featuresHow it works
From suggestion to feature.
Clear process, no mystery. You get feedback and ideally see your feature in the next release.
Step 2
Roadmap planning
If the suggestion fits the roadmap, we plan it for one of the next releases. You get notified when implementation starts.
Step 3
Patch release if needed
For critical gaps often as a patch release in the same week. You don't have to wait for the next major.
What helps us
Good feature requests.
The more concrete your suggestion, the faster we can evaluate and implement. These four points make the difference.
Real workflow
Examples from your daily work
Which concrete use case do you want to solve? The more real the scenario, the better we can design the solution.
Pain point
What you find difficult today
Too many clicks, manual workaround, missing visibility? Tell us what really costs time.
Media
Screenshots & Videos
You can send screenshots or short videos directly by email — attachments to the reply mail are enough.
UX idea
Rough solution sketch
A rough idea about usage — not mandatory, but super helpful. Even if we end up building differently, your perspective helps.
Direct line
Prefer phone or email?
Write to us directly — same inbox, without form. Both ways reach the same team.
Email
pim@stoneandwater.online
Direct to the PIM inbox. Response typically within 1–2 business days.
Phone
+49 02555 99 97 342
For urgent cases or if you prefer talking to writing. Mon–Fri 9:00–17:00.
Agency
stoneandwater.online
Stone & Water — Shopware agency from Schöppingen, since 2007 with 500+ managed shops.
Ready?
Send us your idea.
Every well-described feature request makes the PIM better. We look forward to your suggestion.